In today’s hyper-competitive market, the ability to create a top-notch customer service experience can be the difference between a one-time or lifetime customer. However most customer service programs provide experiences that are frustrating, inefficient, and produce poor results at large costs to the retailer.
That's Where ServeCo Comes In
Our team has a heritage of 34 years engrossed in the entire furniture industry. From product development to furniture care and repair years after the sale, we understand the intricacies unique to the lifecycle of furniture.
FlexServe allows retailers to offboard a portion or the entire customer service experience.
Choose any or all of our services.
4 North American call centers
International technician dispatch
Part ordering & management
Review of vendor chargebacks
Service software
FlexServe Benefits
Customer Care Quality
Customer Service Representatives that are continually trained and have a strong knowledge of furniture
Best-in-class technicians are available to create a consistent and positive in-home experience for all customers
Knowledge of every aspect of the home furnishing industry with a focus on repair, not replacements
Global reach to diagnose and solve challenges
Focus on first time completion success
Reduce Retailer Costs
FlexServe eliminates extra expenses
Staffing & vehicle expenses
Recruitment & training expenses
Out-of-pocket expenses
Opportunity cost of missed sales
Recoup all owed funds
Innovative ServeCo Software™
Dedicated claim management system
Technician routing system
Technician app
Real-Time reporting & tracking
Photo uploads
Part order management system
Vendor chargeback management system
Data management
Key performance indicators
Desired metrics
Customization & Support
ServeCo Software is customized to meet retailer modifications
ServeCo manages software implementation
On-site training session
Ongoing technical support
Selling Furniture Brings Income to Your Company
Inefficient servicing distracts from selling furniture, driving costs to your company.
Choosing FlexServe™
To care for your customers after the transaction provides you with peace-of-mind and allows your team to focus on driving profit through a top notch in-store experience.
You Drive In-Store Customer Satisfaction, We Drive In-Home Customer Satisfaction.
"Strong partnership between Jennifer Furniture and ServeCo is helping us provide our customers with exemplary service." John Garg, President of Jennifer Furniture
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