FlexServe™ For Manufacturers
The Flexible Retailer & Consumer Experience
In today’s hyper-competitive market with increasingly complex furniture, the ability to create a top-notch customer service experience can be the difference between a one-time or lifetime customer. However, retailer customer service programs are inefficient, inconsistent, and provide experiences that are frustrating and produce poor results. Unfortunately, customers don’t understand or even care who is responsible for the poor experience. To them it’s all the same. A poor experience from the retailer creates a negative impression for your product
That's Where ServeCo Comes In
Our team has a heritage of 34 years engrossed in the entire furniture industry. From product development to furniture care and repair years after the sale, we understand the intricacies unique to the lifecycle of furniture. We’ve learned the inefficiencies that take place from retailer customer service programs that create additional expenses to manufacturers. It’s with that understanding that we crafted the FlexServe program for post-sale service of furniture.
Our Program is built with two things in mind:
- Creating Customer Satisfaction
- Reducing Manufacturer Cost
Customer Service Excellence
Enhance your brand with FlexServe's comprehensive service solution that delivers exceptional customer care and operational efficiency.
Expert Care
- Best-in-class technicians providing consistent, positive in-home experiences
- Comprehensive home furnishing industry knowledge
- Global support network
- First-time resolution focus
Operational Efficiency
- Repair-focused solutions
- Reduced vendor chargebacks
- Streamlined staffing and training
- Simplified service processes
Brand Strengthening
- Enhanced customer experience
- Improved business relationships
- Optimized product placement
- Focused sales team performance
Data-Driven Insights
- Consistent product performance tracking
- Component analysis
- Cost monitoring
- Advanced parts management system
- Comprehensive software implementation
Don't let inefficient service diminish your brand value. Choose FlexServe™ to deliver high-quality service that matches your premium products.
You Drive In-Store Customer Satisfaction, We Drive In-Home Customer Satisfaction.
ServeCo assisted us with service for a key customer by quickly setting up processes and spending the time to become product experts."
Tony Cantrell, President of National Retail Division at Kuka Home North America
