Careers With ServeCo

December 9, 2023

We are seeking Furniture Repair Technicians to provide in-office consultative support. ServeCo North America is an industry leader in furniture repair. Voted the #1 furniture service and repair company in the furniture industry for 2021. ServeCo services retail furniture stores, consumers, and furniture manufacturers.

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Where

19 Smiley Ingram Rd SE Cartersville, GA 30121

ServeCo follows updated CDC guidelines to ensure a safe work environment.

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Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Responsibilities:

• Review service requests to determine service, triage, and proactively determine parts needed for repair
• Inspect and evaluate furniture areas, report work required, receive approval for repairs, and repair all approved work
• Investigate and solve customer problems

Skills and Attributes:

• Able to communicate well with customers to service and repair items
• Ability to work independently
• Inspect and evaluate repairs needed from reports and photographs
• Organize and manage time independently
• Experienced in Wood repairs including burn-ins & wood graining
• Experienced in Leather repairs including scuffs, holes, and tears
• Experienced in Upholstery repairs including structural/mechanism replacements
• Excellent time management skills and attention to detail
• Strong attention to detail
• Excellent customer service and problem-solving skills
• Ability to train customer service reps on triaging furniture issues

Requirements:

• Minimum of 5 years furniture repair experience

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*Please only apply if you have previous furniture repair experience.

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ServeCo North America is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Job Type:

• Full-time

Pay

• Depends on experience

December 9, 2023

Cheerful and enthusiastic Sales Associate needed for our Cartersville office.

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Job Description:

Sales Associates should be detailed and service-oriented workers. You will manage incoming purchase orders and new sales opportunities through telephone and email requests; obtain a thorough understanding of customer needs and requirements; provide product recommendations, pricing, and availability; acquire in-depth product knowledge; work with outside sales representatives and address and follow-up on client inquiries in a timely, professional manner. Must be self-motivated and possess excellent written and verbal communication skills.

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Duties Include:

• Answer direct phone calls
• Process Client orders in QuickBooks
• Microsoft Excel knowledge
• Contact Clients for future orders
• Update, maintain, or access client accounts, transactions, or documents
• Ensure all necessary paperwork has been received by the client and is processed properly
• Access accounts to provide clients with updates or information regarding their latest transactions.

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Requirements to Apply:

To be considered for this position you must have outstanding attendance, and possess all skills listed in job duties.

Job Type:

• Full-Time 40 hours a week 8:00am-5:00pm

Salary:

• $13.00 to $17.00/hour

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

December 9, 2023

ServeCo North America is a fast paced, growing company that provides furniture warranty services to customers and retailers across North America. ServeCo is seeking energetic and passionate individuals eager to help our clients and their customers daily by providing superior customer service and dispatching technicians to their home or business to repair their furniture. Customer service and/or call center experience is a PLUS, however training is available to ensure your success.

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Where

19 Smiley Ingram Rd SE Cartersville, GA 30121 (remote work possible during the pandemic after training). ServeCo follows updated CDC guidelines to ensure a safe work environment.

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Hours

8 hour shift

40-hour work week

Flexibility of hours is required

Schedule varies between the hours of 8am and 6pm weekdays plus a rotating 10am to 2pm Saturday shift. Closed Sunday’s.

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Benefits

• Fun, collaborative and fast paced work environment
• Competitive hourly rate of $10.00 - $15.00 based on prior experience w/opportunity for overtime
• Insurance benefits after probationary period – Medical, Dental, Vision, Life
• 401K and PTO available after probationary period

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Job Responsibilities

‍Perform typical call center duties including answering inbound customer service calls related to furniture warranty service. Entering customer and product data into an online portal, troubleshooting and diagnosing furniture repair often related to motion furniture such as adjustable bed frames and recliners. General daily responsibilities include, but are not limited to:

• Answer direct phone calls as well as performing outbound follow up phone calls to customers
• Process consumer claims within ServeCo’s software
• Ensure all necessary paperwork has been received by the consumer and is processed properly
• Access claims to provide clients with updates or information regarding their latest information
• Use patience and empathy to relate to customer concerns

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Qualifications

• EXTREMELY detailed oriented and customer service focused.
• Must possess excellent written and verbal communication skills
• Proficient in MS Office Suite: Word, Outlook, Excel
• Typing: No less than 35-40 WPM

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Education

High School diploma or equivalent

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Language Skills

‍Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

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Mathematical Skills

‍Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

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Reasoning Ability

Ability to apply common sense understanding to carry out, decipher and record written and oral information. Ability to deal with problems involving semi-complex situations with troubleshooting or diagnosing problems over the phone.

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Physical Demands

Ability to remain seated on in a sitting position for extended periods of time.

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Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently sitting for long periods of time in a traditional call center environment. Remote work is considered on a case by case basis after completion of training.

ServeCo North America is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Job Type

• Full-time

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Pay

• $10.00 - $15.00 per hour

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